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Jeddah/Dammam, April 15: In a significant legal move, Saudi-based law firm International Justice has served a formal legal notice to Air India Express on behalf of passengers affected by the inordinate delay of Flight IX-886. The flight, originally scheduled to depart from Dammam to Mangaluru on 25 March 2025 at 22:10 hrs, was delayed by over 24 hours—causing severe inconvenience and hardship to passengers, many of whom included senior citizens, children, and individuals with medical conditions.

The legal notice, issued by noted Saudi lawyer and partner at International Justice Law Firm, Adv. Ms. Faten Faiz AlAhmari, outlines the distress and suffering endured by the stranded passengers due to the prolonged delay and lack of adequate assistance from the airline.

The initiative for legal escalation was spearheaded by P.A. Hameed Padubidri, a well-known Indian lawyer and social worker based in Saudi Arabia, who closely monitored the ordeal. Upon receiving numerous complaints and witnessing the passengers’ plight firsthand, he collaborated with Adv. Faten Faiz AlAhmari to ensure the matter was formally addressed through appropriate legal channels.

The legal notice outlines several key grievances:
    •    Unexplained delay and extended detention inside the aircraft
    •    Absence of proper accommodation or official communication
    •    Prolonged waiting hours at the airport without basic support or updates

The notice demands the following actions from Air India Express:
    1.    A formal written apology to all affected passengers
    2.    Full compensation for the physical, mental, and financial distress caused
    3.    A detailed explanation regarding the cause of the delay and preventive measures
    4.    Assurance of strict adherence to passenger rights in future operations

The airline has been given 15 days from the receipt of the notice to respond and take corrective action. Failing this, legal proceedings will be initiated in competent courts in both Saudi Arabia and India, with all financial liabilities resting on Air India Express.

This legal action comes amid rising public dissatisfaction over the handling of flight delays by international carriers, particularly those serving the Gulf-India sector.

Hameed Padubidri remarked: “We expected improved efficiency and passenger care from Air India Express after its acquisition by the Tata Group. However, the continued lapses and negligence—especially on Gulf routes—have deeply frustrated the Indian expatriate community. If the airline fails to respond, we will pursue the matter vigorously in both Saudi and Indian courts to ensure justice for the affected passengers.”

The case is now being closely watched by legal experts and passenger rights advocates, highlighting the pressing need for accountability, transparency, and humane treatment during travel disruptions.

Dammam, April 26: Chaos and frustration gripped King Fahd International Airport, Dammam, after Air India Express Flight IX484, scheduled to depart for Bengaluru at 8:30 PM on 25 April 2025, was delayed indefinitely due to repeated “technical issues,” leaving over 150 passengers stranded.

According to affected passengers, after an overnight delay, airline officials informed them the technical problems had been “temporarily fixed” and instructed them to board at 1:30 PM (KSA time) on 26 April. However, the situation deteriorated further when the aircraft taxied to the runway — only to halt abruptly on the runway itself, with passengers once again left without clear communication or resolution.

Several passengers provided live updates, expressing grave concerns over safety standards, poor crisis management, and a lack of transparency by the airline’s ground staff.

 “This is not just mismanagement; it is sheer negligence. Passenger lives are being put at serious risk,” said one distressed traveler.

Adding to the growing alarm, Dr P.A. Hameed Padubidri, a noted pro-bono lawyer and social worker who has resided in Saudi Arabia for over two decades, commented:

“I have been in continuous contact with the stranded passengers and am coordinating with the concerned authorities to address this alarming pattern of delays and mismanagement by Air India Express. Passenger rights and safety must be treated with utmost seriousness.”

Dr. Hameed further emphasized: “This marks the third major disruption involving Air India Express flights within a month, raising serious questions about the airline’s operational reliability, aircraft maintenance practices, and overall crisis preparedness.”

He added: “If an aircraft continues to suffer ‘technical issues,’ it clearly indicates systemic negligence. Operating such flights puts the lives of passengers at unacceptable risk. It is deeply shocking and unacceptable.”

Frustrated passengers also pointed out that if this incident had involved other Gulf carriers, passengers would have been promptly provided with food, hotel accommodation, and alternative flight arrangements.

“This exposes a glaring gap in passenger care and service standards,” one stranded traveler noted.

The incident has triggered widespread outrage, with urgent calls for immediate investigation and action by India’s aviation authorities. 

Dr Hameed has appealed to the Ministry of Civil Aviation (MoCA), the Directorate General of Civil Aviation (DGCA), and Union Civil Aviation Minister Shri Ram Mohan Naidu to take action against these recurring failures by Air India Express.

As of the latest update, passengers remain stranded at Dammam Airport, awaiting further instructions, with no clear communication regarding the revised flight schedule.

Riyadh: Prime Minister Narendra Modi's recent visit to Saudi Arabia on April 22 marked a significant step in reaffirming the enduring friendship between India and the Kingdom. During his visit, PM Modi engaged with leading Indian-origin business figures, highlighting their pivotal role in Saudi Arabia's economic growth.

Among the distinguished attendees were Mr. Ashif Karnire, Chief Executive Officer of the prestigious Expertise Group, and Mr. Anshif Karnire, Chief Strategy Officer of the group, whose participation underlined the vibrant entrepreneurial spirit of the Indian community in Saudi Arabia.

Joining them were other prominent business leaders, including Mr. Yusuf Ali, Managing Director of LuLu Hypermarket, and Dr. Alisha Moopen, Group CEO of Aster Healthcare. Each of these leaders represents enterprises that have made outstanding contributions across diverse sectors of the Saudi economy.

The discussions centred around the influential role of Indian entrepreneurs in Saudi Arabia’s development journey, with PM Modi acknowledging their exceptional contributions.

The robust presence of Indian businesses continues to be a driving force in the Kingdom’s economic diversification efforts. The meeting not only reaffirmed the strong ties between India and Saudi Arabia but also opened new avenues for collaboration, promising mutual growth and prosperity in the years ahead.