Mangaluru: Passengers of Mangaluru-bound Air India Express flight IX 814, which was scheduled to take off from Dubai at 2.25 am on Sunday, May 21, had a harrowing experience as the flight was delayed by around 10 hours.
The airline officials cited technical reasons for the inordinate delay. However, the passengers complained that they were not informed about the delay in departure by the airline, which caused them much inconvenience.
A tweet posted by @pritham_1974 read: “Flight from mangalore Dxb IX 814 delayed by 9.30 hours, No SMS nor a call from Airlines. Airport staff informed passengers after one hour waiting for check in, Poor coordination from the airline staff at the airport .. not expected from TATA group #AirIndia #ratantata #dgca.”
A tweet from handle @Nenmeli said, “@ DrSJaishankar @PMOIndia Around 185 Airindia express IX814 passengers to IXE are stuck and suffering in DXB terminal 2 since last night due to flight delay. Now at 6.10AM at DXB, we don’t know when the flight will depart. Please do the needful urgently.”
In another tweet, @Nenmeli said that after more than 10 hours of delay, passengers were allowed to check in around 9.30 am on Sunday. “Also, the airlines arranged food for all of us,” the tweet said.
An AIE official at Mangaluru International Airport said that the flight was delayed in Dubai due to technical reasons and landed at MIA around 6.45pm.
Sources said that the major rehabilitation/recarpeting work under way at Mangaluru Airport runway 06/24, is another cause for the delay since flights cannot land here anytime between 9.30am to 6pm, except Sunday and national holidays. The works which started on January 27 will continue till the end of this month.
On Saturday, May 20, Air India Express flight IX 813, from Mangaluru to Dubai, was also delayed by four hours. An AIE official informed that the flight, that was scheduled to depart from Mangaluru at 11.05 pm on Saturday, took off for Dubai around 3.15am on Sunday.
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