Mangalore, March 14: A national level conference on the 'relevance of customer relationship management to India' (NCRCMI-2011) was inaugurated at St Agnes College (Autonomous) here on Monday.
The event was organised by the Department of Commerce in association with St Agnes Centre for Post Graduate Studies and Research.
Allen CA Pereira, former Chairman and Managing Director, Bank of Maharashtra delivered the key note address.
Dr Mustiary Begum, Professor and Chairperson, Department of Business Management, Mangalore University was the guest of honour.
Dr Marie Prem D'Souza, AC, Principal of the college presided over the programme.
The inaugural function was followed by the technical sessions. Mr Sambamurthy, Director, IDRBT, Hyderabad, Mr Vyom Upadyay, Head, Business Intelligence Unit at ICIC Bank, Mumbai, Dr Aloysius Sequeira, Professor, NITK, Suratkal, Dr Ravi, Associate Professor, Institute for Development and Research in Banking Technology, Hyderabad and Dr Govinda Bhat, Deputy General Manager and Principal, Corporation Bank Staff Training College, Mangalore were resource persons.
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