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Jeddah/Dammam, April 15: In a significant legal move, Saudi-based law firm International Justice has served a formal legal notice to Air India Express on behalf of passengers affected by the inordinate delay of Flight IX-886. The flight, originally scheduled to depart from Dammam to Mangaluru on 25 March 2025 at 22:10 hrs, was delayed by over 24 hours—causing severe inconvenience and hardship to passengers, many of whom included senior citizens, children, and individuals with medical conditions.

The legal notice, issued by noted Saudi lawyer and partner at International Justice Law Firm, Adv. Ms. Faten Faiz AlAhmari, outlines the distress and suffering endured by the stranded passengers due to the prolonged delay and lack of adequate assistance from the airline.

The initiative for legal escalation was spearheaded by P.A. Hameed Padubidri, a well-known Indian lawyer and social worker based in Saudi Arabia, who closely monitored the ordeal. Upon receiving numerous complaints and witnessing the passengers’ plight firsthand, he collaborated with Adv. Faten Faiz AlAhmari to ensure the matter was formally addressed through appropriate legal channels.

The legal notice outlines several key grievances:
    •    Unexplained delay and extended detention inside the aircraft
    •    Absence of proper accommodation or official communication
    •    Prolonged waiting hours at the airport without basic support or updates

The notice demands the following actions from Air India Express:
    1.    A formal written apology to all affected passengers
    2.    Full compensation for the physical, mental, and financial distress caused
    3.    A detailed explanation regarding the cause of the delay and preventive measures
    4.    Assurance of strict adherence to passenger rights in future operations

The airline has been given 15 days from the receipt of the notice to respond and take corrective action. Failing this, legal proceedings will be initiated in competent courts in both Saudi Arabia and India, with all financial liabilities resting on Air India Express.

This legal action comes amid rising public dissatisfaction over the handling of flight delays by international carriers, particularly those serving the Gulf-India sector.

Hameed Padubidri remarked: “We expected improved efficiency and passenger care from Air India Express after its acquisition by the Tata Group. However, the continued lapses and negligence—especially on Gulf routes—have deeply frustrated the Indian expatriate community. If the airline fails to respond, we will pursue the matter vigorously in both Saudi and Indian courts to ensure justice for the affected passengers.”

The case is now being closely watched by legal experts and passenger rights advocates, highlighting the pressing need for accountability, transparency, and humane treatment during travel disruptions.

Mangaluru: Starting April 22, 2025, the Mangaluru City Corporation (MCC) will strictly enforce separate disposal of sanitary waste, along with existing waste segregation norms. This decision was formally announced by MCC Commissioner Ravichandra Naik on Tuesday (April 15) during a training session at the Town Hall for civic workers.

What’s Changing?
All households and establishments must now segregate waste into the following four categories:
 
Categories of Waste (Effective April 22)
1.    Wet Waste
– Food scraps, vegetable peels, garden waste, etc.

2.    Dry Waste
– Paper, cardboard, plastic bottles, glass, metal, etc.

3.    Sanitary Waste (Now mandatory to separate)
– Sanitary pads, baby napkins, adult diapers, medical dressings, etc.

4.    Rejected Waste / Non-Recyclables
– Broken glass, ceramics, unusable plastics, thermocol, etc.

Rules and Penalties
•    Sanitary waste must be placed in a separate bin and must not be mixed with any other waste.
•    Violators will be fined ₹500 for the first offense, with higher fines for repeat violations.
•    Mixing plastic items like tubs and bottles with wet waste will also attract penalties.
“Improper segregation is a serious issue. MCC areas generate 5 to 10 tonnes of sanitary waste daily,” said Commissioner Naik.

MCC’s Awareness Campaign
To help the public understand the new system:
•    MCC will distribute pamphlets and notices this week.
•    These materials will explain the four waste categories and penalty clauses in detail.

QR Code Monitoring Returns
The MCC is also relaunching its QR code-based tracking system to monitor waste collection and staff attendance.

How it works:
•    QR codes are installed at buildings.
•    Civic workers will scan them using a new mobile app.
•    The app will send real-time updates to the Integrated Command and Control Centre (ICCC).

Current Status:
•    MCC manages 2.37 lakh properties.
•    90,000 properties in 60 wards already have QR codes installed.
“The new system will help us track both garbage pickup and civic worker attendance more accurately,” said Naik.

Dammam, April 26: Chaos and frustration gripped King Fahd International Airport, Dammam, after Air India Express Flight IX484, scheduled to depart for Bengaluru at 8:30 PM on 25 April 2025, was delayed indefinitely due to repeated “technical issues,” leaving over 150 passengers stranded.

According to affected passengers, after an overnight delay, airline officials informed them the technical problems had been “temporarily fixed” and instructed them to board at 1:30 PM (KSA time) on 26 April. However, the situation deteriorated further when the aircraft taxied to the runway — only to halt abruptly on the runway itself, with passengers once again left without clear communication or resolution.

Several passengers provided live updates, expressing grave concerns over safety standards, poor crisis management, and a lack of transparency by the airline’s ground staff.

 “This is not just mismanagement; it is sheer negligence. Passenger lives are being put at serious risk,” said one distressed traveler.

Adding to the growing alarm, Dr P.A. Hameed Padubidri, a noted pro-bono lawyer and social worker who has resided in Saudi Arabia for over two decades, commented:

“I have been in continuous contact with the stranded passengers and am coordinating with the concerned authorities to address this alarming pattern of delays and mismanagement by Air India Express. Passenger rights and safety must be treated with utmost seriousness.”

Dr. Hameed further emphasized: “This marks the third major disruption involving Air India Express flights within a month, raising serious questions about the airline’s operational reliability, aircraft maintenance practices, and overall crisis preparedness.”

He added: “If an aircraft continues to suffer ‘technical issues,’ it clearly indicates systemic negligence. Operating such flights puts the lives of passengers at unacceptable risk. It is deeply shocking and unacceptable.”

Frustrated passengers also pointed out that if this incident had involved other Gulf carriers, passengers would have been promptly provided with food, hotel accommodation, and alternative flight arrangements.

“This exposes a glaring gap in passenger care and service standards,” one stranded traveler noted.

The incident has triggered widespread outrage, with urgent calls for immediate investigation and action by India’s aviation authorities. 

Dr Hameed has appealed to the Ministry of Civil Aviation (MoCA), the Directorate General of Civil Aviation (DGCA), and Union Civil Aviation Minister Shri Ram Mohan Naidu to take action against these recurring failures by Air India Express.

As of the latest update, passengers remain stranded at Dammam Airport, awaiting further instructions, with no clear communication regarding the revised flight schedule.