Woman's death jolts water-starved Dolhara

May 10, 2012

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Dolhara (Thane District), May 10: Many myths surround the death of 41-year-old Parvati Jadhav, an adivasi woman in Dolhara. Officials attribute it to a heat stroke, and some say it was a cardiac arrest, but people in the village have no doubts about the reason. “Parvati was a sacrifice to the severe shortage of water here,” says Yashoda Wargade.

“Why don't they just poison us instead of killing us without water,” she laments. “Parvati was breathless when she was brought back from the well and couldn't even drink water,” she adds. At home, Parvati's husband Ramu, son Hiraman and four young daughters, the eldest Savita is 14 and youngest Sandhya, eight, try to reconcile with her death. A garlanded photograph of Parvati is brought out to show visitors. Her daughter-in-law Madhuri has given birth to a second daughter only a month ago.

Shocking incident

Filling water occupies most of the women's lives and the incident has come as a severe shock. They wait for six to eight hours sometimes for their turn at the well and even the men chip in at night since it is dangerous to be out alone. “Parvati made several trips in the heat and she died because of that,” says Shakuntala Jadhav.

Parvati like other women used to spend most of the mornings waiting for the elusive tanker which empties about 4,000 litres into the well, about one kilometre from her house. That Sunday morning on April 22, she rushed as usual to the well and made two trips in the baking heat carrying several steel pots each time. She was in the middle of preparing lunch for her family.

The heat and stress became a fatal combination for her. There is never enough water and it was during her third trip that she fell in a faint. Women bringing her back to the house recall that her pulse was fading and her eyes had rolled upwards. Her nephew Pundalik Jadhav says filling water repeatedly sapped her life.

She had no known ailments, confirms Kailash Jadhav, Additional Collector, Thane, who submitted a report to the Maharashtra government saying Parvati died of a heat stroke and her death was not due to water scarcity or a stampede.

Mokhada taluka in which Dolhara is situated has faced acute scarcity conditions since March this year and tanker supply has been erratic. There is chronic water shortage here. Yet, Thane is not on the government list of 15 scarcity-affected districts. People spend all day and night collecting water which forms a trickle at the bottom of bone dry wells.

The village had asked for a well closer to the village and a dam. The police patil Shankar Patil had even donated some land for a dam near the village. It was approved 10 years ago at a cost of Rs. 1.5 core but no one came forward to construct it, he rues. Villagers in disgust had boycotted elections but it was of no use. “How many more must die for water?” asks Yashoda.

The women have to amass bundles of unwashed clothes every week and wait for a State transport bus to ferry them 10 km away to a rivulet for washing. “The conductor does not let us enter with these smelly clothes even though we pay Rs. 7 per head,” says Ms. Jadhav.

The men also fetch large blue drums of water by bullock cart from another well about five km away from the village. The women scoffed at the Maharashtra Navnirman Sena (MNS) which distributed sealed plastic glasses of water to the village after Parvati died. Crushed cups are strewn in the village but in Shakuntala's house, the children have kept them untouched. “Look at these cups of water. Of what use can they be. We refuse to drink this water,” laughs Yashoda. In the village, a large hexagonal water tank stands as a testimony to the futility of government schemes. It was built many years ago for storing water but it used to leak and there is no earthly use for it now, people say amid demands of tearing it down.

‘Unfortunate event'

Immediately after her death which Mr. Jadhav termed “an unfortunate event,” a bore well was dug in the village which yielded water. And in addition, a long-pending demand for a small dam on a nearby rivulet has been sanctioned with alacrity. “Work will begin in September and it will be completed next year and then Dolhara will be out of scarcity,” declares Mr. Jadhav.

The two wells in the village are dry and two tankers supply water once in a while. Now the government sends up to three tankers for a population of 1200-1500 in the village. The two hand-pumps don't work and a new one was installed now and one last year.

No post-mortem

Sanjay Dahale says his aunt was taken to Khodala for treatment but they couldn't do much and she was taken to a private hospital in Nashik. The police are investigating her death. The doctors charged Rs. 45,000 for a day's treatment. There was no post-mortem conducted after she died.

Mr. Jadhav clarified that Parvati's condition was critical and the doctors at the Nashik hospital said they would not be able to revive her and advised the relatives to take her home. She died on the way back. While going to fill water, she fell about 200 metres away from the well and did not sustain any injuries. There was no blood supply to her brain, he said, adding that she may have been unwell or not had anything for breakfast. He said women used the well all year round and there had been no such incidents so far.

Parvati's death is a warning to an apathetic administration. The question is will it wake up.

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News Network
December 6,2025

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With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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News Network
December 5,2025

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New Delhi, Dec 5: IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the "most severely impacted day" in terms of cancellations. The biggest airline of the country cancelled "more than half" of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.

"Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations," the IndiGo CEO said. 

IndiGo operates around 2,300 domestic and international flights daily.

Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.

The crisis at IndiGo stems from new regulations that boost pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to "misjudgment and planning gaps".

Elbers also listed three lines of action that the airline will adopt to address the issue.

"Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent," he said.

The airline has also stepped up its call centre capacity.

"Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent," the CEO said.

"Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow," he added.

As airports witnessed chaotic scenes, the Directorate General of Civil Aviation (DGCA) stepped in to grant IndiGo a temporary exemption from stricter night duty rules for pilots. It also allowed substitution of leaves with a weekly rest period. 

Civil Aviation Minister Ram Mohan Naidu has said a high-level inquiry will be ordered and accountability will be fixed.

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News Network
December 3,2025

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IndiGo, India’s largest airline, is battling one of its worst operational disruptions in recent years, with hundreds of delays and cancellations throwing domestic travel into chaos.

Government data on Tuesday showed its on-time performance plunging to 35%, an unusual dip for a carrier long associated with punctuality.

By Wednesday afternoon, airports in Delhi, Mumbai, Bengaluru and Hyderabad had collectively reported close to 200 cancellations, stranding travellers across the country.

Crew Shortage After New Duty Norms

A major trigger behind the meltdown is a severe crew shortage, especially among pilots, following the rollout of revised Flight Duty Time Limitation (FDTL) norms last month.

The rules mandate longer rest hours and more humane rosters — a shift IndiGo has struggled to incorporate across its vast network.

Sources said several flights were grounded due to lack of cabin crew, while some delays stretched upwards of eight hours.

With IndiGo controlling over 60% of India’s domestic aviation market, the ripple effect has impacted airports nationwide.

IndiGo Issues Apology, Lists “Compounding Factors”

In a statement, IndiGo acknowledged the large-scale disruption:

“We sincerely apologise to customers. A series of unforeseen operational challenges — technology glitches, winter schedule changes, adverse weather, system congestion and updated FDTL norms — created a compounding impact that could not have been anticipated.”

To stabilise operations, the airline has begun calibrated schedule adjustments for the next 48 hours, aiming to restore punctuality. Affected passengers are being offered refunds or alternate travel arrangements, IndiGo said.

What the FDTL Rules Require

The FDTL norms, designed to reduce pilot fatigue, cap duty and flying hours as follows:
•    Maximum 8 hours of flying per day
•    35 hours per week
•    125 hours per month
•    1,000 hours per year

Crew must also receive rest equalling twice the flight duration, with a minimum 10-hour rest period in any 24-hour window.

The DGCA introduced these limits to enhance flight safety.

Hyderabad: 33 Flights Cancelled, Long Queues Reported

Hyderabad’s Rajiv Gandhi International Airport saw heavy early-morning crowds as 33 IndiGo flights (arrivals and departures) were cancelled.

The airport clarified on X that operations were normal, advising passengers to contact IndiGo directly for latest flight status.

Cancellations included flights to and from Visakhapatnam, Goa, Ahmedabad, Delhi, Bengaluru, Chennai, Madurai, Hubli, Bhopal and Bhubaneswar.

Bengaluru: 42 Flights Disrupted

Bengaluru’s Kempegowda International Airport recorded 42 cancellations — 22 arrivals and 20 departures — affecting routes to Delhi, Mumbai, Chennai, Hyderabad, Goa, Kolkata and Lucknow.

Passengers Vent on Social Media

Irate travellers took to X to share their experiences. One passenger stranded in Hyderabad wrote: “I have been here since 3 a.m. and missed an important meeting.”

Another said: “My flight was pushed from 1:55 PM to 2:55 PM and now 4:35 PM. I was informed only three minutes before entering the airport.”

Delhi Airport Hit by Tech Glitch

At Delhi Airport, the disruption deepened due to a slowdown in the Amadeus system — used for reservations, check-ins and departure control.

The technical issue led to longer queues and sluggish processing, adding to delays already worsened by staff shortages.

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