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Jeddah/Dammam, April 15: In a significant legal move, Saudi-based law firm International Justice has served a formal legal notice to Air India Express on behalf of passengers affected by the inordinate delay of Flight IX-886. The flight, originally scheduled to depart from Dammam to Mangaluru on 25 March 2025 at 22:10 hrs, was delayed by over 24 hours—causing severe inconvenience and hardship to passengers, many of whom included senior citizens, children, and individuals with medical conditions.

The legal notice, issued by noted Saudi lawyer and partner at International Justice Law Firm, Adv. Ms. Faten Faiz AlAhmari, outlines the distress and suffering endured by the stranded passengers due to the prolonged delay and lack of adequate assistance from the airline.

The initiative for legal escalation was spearheaded by P.A. Hameed Padubidri, a well-known Indian lawyer and social worker based in Saudi Arabia, who closely monitored the ordeal. Upon receiving numerous complaints and witnessing the passengers’ plight firsthand, he collaborated with Adv. Faten Faiz AlAhmari to ensure the matter was formally addressed through appropriate legal channels.

The legal notice outlines several key grievances:
    •    Unexplained delay and extended detention inside the aircraft
    •    Absence of proper accommodation or official communication
    •    Prolonged waiting hours at the airport without basic support or updates

The notice demands the following actions from Air India Express:
    1.    A formal written apology to all affected passengers
    2.    Full compensation for the physical, mental, and financial distress caused
    3.    A detailed explanation regarding the cause of the delay and preventive measures
    4.    Assurance of strict adherence to passenger rights in future operations

The airline has been given 15 days from the receipt of the notice to respond and take corrective action. Failing this, legal proceedings will be initiated in competent courts in both Saudi Arabia and India, with all financial liabilities resting on Air India Express.

This legal action comes amid rising public dissatisfaction over the handling of flight delays by international carriers, particularly those serving the Gulf-India sector.

Hameed Padubidri remarked: “We expected improved efficiency and passenger care from Air India Express after its acquisition by the Tata Group. However, the continued lapses and negligence—especially on Gulf routes—have deeply frustrated the Indian expatriate community. If the airline fails to respond, we will pursue the matter vigorously in both Saudi and Indian courts to ensure justice for the affected passengers.”

The case is now being closely watched by legal experts and passenger rights advocates, highlighting the pressing need for accountability, transparency, and humane treatment during travel disruptions.

Riyadh, April 12: In a welcome move for Indian expatriates and other foreign residents in Saudi Arabia, the Kingdom has introduced a new online service that allows residents to update their passport information without visiting the General Directorate of Passports (Jawazat). The service is available through the widely used Absher platform.

This initiative comes as a major time-saver for Indian expats, especially those renewing their passports, as it eliminates the need for lengthy in-person appointments and physical document submissions at Jawazat offices.

Who Can Use the Service?

The online update feature is available to expatriates aged 18 and above. Once a passport is renewed, Indian expats can log in to Absher (via their employers account), navigate to My Services, select Passport, and then access Resident Identity Services to update the relevant information.

A clear photo of the new passport must be uploaded. The system automatically extracts the passport number and expiry date using advanced digital recognition tools.

Before submitting, users are required to pledge that:

• The old passport has not been lost.
• There are no reports of absence from work.
• There are no pending traffic violations linked to the resident's Iqama.
• There are no security-related restrictions on the expat or the employer.

Important for Indian Families

If family members previously listed on the old passport have been issued individual passports, the online service cannot be used. In such cases, a personal visit to Jawazat is necessary to complete the update.

Likewise, if the passport is lost, the expat must report the loss and update information directly at the Jawazat office. Any misuse or incorrect submission will result in accountability under Saudi law, including potential charges of forgery.

Fee Details

To avail this convenience, a nominal fee of SR69 (including VAT) is applicable for each passport update request.

Why It Matters

With over 2 million Indians living and working in Saudi Arabia, this digital service is expected to ease the bureaucratic burden and save time for thousands of individuals who previously had to navigate crowded offices and long wait times. It also enhances accuracy and ensures smoother processing for both employees and employers.

Indian community associations have welcomed the move, calling it a step forward in digital convenience and administrative efficiency for expatriates.