Emirates ID holders can now Skype Eida officials

December 25, 2013

Skype_Eida

Abu Dhabi, Dec 25: All Emirates ID holders in the UAE may now communicate with the Emirates Identity Authority (Eida) through an official account on Skype that does not break laws preventing Skype usage in the country.

According to a senior official, the software, mainly designed by Microsoft Skype Division for calling other people on their computers or phones, will help customers communicate with the authority round the clock for free, through instant messaging and a voice-over-IP service.

Amer Al Mahri, Director of Government Communications & Community, said Eida was now in communication with customers through 14 channels, and these are meant to keep applicants in direct contact, receive and respond to their queries, comments, suggestions, and complaint.

Al Mahri said “We have specified a special well-trained team to better communicate with customers locally and abroad on our official account: (EmiratesID_skype).”

The authority urges all customers to instal the #EmiratesID #MobileApp on their smartphones and tablets and share their experience. Earlier, the Emirates Identity Authority launched a new interactive initiative titled “Ask Hamad” through its account on Twitter. The initiative is aimed at boosting Emirates ID’s interaction with its customers, responding to their queries and feedback and solving their complaints.

“Our account on twitter (@EmiratesID) has become a certified source for all information on the authority activities and services, let alone being protected against hacking and viruses.”Al Mahri said the initiative was the first of its kind in the UAE where it will be launched on a weekly basis, noting that it stimulates the (Online Open Day) as an interactive mechanism to directly communicate with customers who use Twitter and follow Emirates ID’s account (@EmiratesID).

Al Mahri added that the initiative is in line with Emirates ID’s keenness to consistently communicate with its customers and interact with them through their favourite channels and thereby reach them through their smartphones and tablets in an innovative way through a cartoon character derived from the UAE heritage.

“Enhancing Emirates ID presence on social media channels comes in line with its strategic plan 2010-2013 which focuses on developing the level of services provided to customers towards achieving their satisfaction. Al Mahri pointed out that in mid-2012, Emirates ID launched a Twitter account under the name @EmiratesID_Help as an additional interactive channel with the public besides its official channels on Facebook, Twitter and YouTube.

The Emirates Identity Authority has affirmed the legality of using its account on Skype (EmiratesID_skype). Al Mahri told Khaleej Times on Tuesday that they contacted the concerned organisations and got permission for creating our Skype account which is based on computer or smartphone communication, and needs internet access.

He said though the Skype Call service was banned by the Telecommunications Regulatory Authority, the chat-based, and there is no phone or mobile number to communicate with the public through their skype account.

“There is no landline or mobile phone number to communicate through this Skype account through which Skype Call is not accessible for being banned in the country.”

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News Network
January 17,2025

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Despite the announcement of a ceasefire deal, Israel has intensified its airstrikes and artillery shelling on Gaza, especially its residential buildings, killing more than 100 Palestinians.

Gaza’s civil defense said on Friday at least 101 Palestinians, including 27 children and 31 women, have been killed by Israeli strikes in Gaza since the ceasefire announcement on Wednesday.

The attacks have also left more than 264 injured, according to the rescue agency.

Most of the killings came in Gaza City.

The report comes as Israeli attacks have shown no sign of slowing on the ground, with dozens of strikes reported on Friday.

In northern Gaza’s Jabalia, nine members of a Palestinian journalist’s family, including women and children, were killed.

Two more Palestinians were killed in a separate Israel airstrike in the Jabalia al-Balad area, in the north of Gaza. 

Jabalia has come under fierce attack since the Gaza ceasefire announcement this week. On Thursday, at least 20 were killed in one attack in the area.

At least five others were also killed in another attack that targeted a home, east of Khan Younis City, in Southern Gaza on Friday.

To the west of Khan Younis, three people were killed in attacks on tents housing displaced people.

Another tent was targeted in Nuseirat camp in central Gaza, killing one person.

That's while Israel’s prime minister Benjamin Netanyahu said he would convene his cabinet later on Friday to approve the long-awaited ceasefire.

Israel launched a genocidal war on Gaza on October 7, 2023, after the Palestinian resistance movement Hamas waged the surprise Operation Al-Aqsa Storm against the occupying entity in response to the Israeli regime's decades-long campaign of bloodletting and devastation against Palestinians.

The regime’s bloody onslaught on Gaza has so far killed at least 46,788 Palestinians, mostly women and children, and injured more than 110,453 others. Thousands more are also missing and presumed dead under rubble.

The ceasefire, announced on Wednesday, consists of three phases and would come into effect on Sunday over 42 days.

The truce deal stipulates that a large-scale prisoner exchange will occur, including the release of 1,000 prisoners from Gaza and hundreds of detainees serving lengthy sentences.

The first stage involves the release of 33 captives, including "children, women, female soldiers, men above 50, and the wounded and sick," as well as a gradual, partial withdrawal of invading Israeli units.

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News Network
January 13,2025

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The director general of the Ministry of Health in Gaza has described as “hell” the situation in the north of the strip which has been under an Israeli ground offensive and siege for “100 days”.

“The situation is literally like hell,” Munir al-Barsh said on Sunday, referring to daily Israeli attacks and the regime’s ban on food delivery to medical staff trapped in the north’s hospitals.

He added that “hospitals in northern Gaza have turned into mass graves.”

Al-Barsh noted that the offensive and the destruction of hospitals and infrastructure and any sign of life in the north are aimed to empty the region of its residents.

“The Israeli occupation has been deliberately destroying the health system since the very first moment,” he said, adding that “the destruction of hospitals was the greatest evidence of the [Israeli] genocide.”

According to his statements, 5,000 people have been killed or gone missing, while 9,500 others have been injured since the start of Israel’s offensive on the north of Gaza in early October 2024. The regime’s forces have also abducted about 2,300 people, including 65 medical staff, during the ongoing offensive.

Al-Barsh slammed the “disgraceful” silence of the international community on Israel’s atrocities, which he said, has “deepened the suffering of innocent civilians.”

Israel launched a genocidal war on Gaza on October 7, 2023 after the Palestinian resistance movement Hamas waged the surprise Operation Al-Aqsa Flood against the occupying entity in response to the Israeli regime's decades-long campaign of bloodletting and devastation against Palestinians.

The regime’s bloody onslaught on Gaza has so far killed at least 46,565 Palestinians, mostly women and children, and injured more than 109,660 others. Thousands more are also missing and presumed dead under rubble.

However, the UK’s Lancet medical journal estimates the actual number of deaths in the war is much higher than the official toll.

According to the study, figures reported by the Palestinian health ministry likely undercounted the death toll by 41 percent in the first nine months of the war as the Gaza Strip’s healthcare infrastructure unraveled.

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News Network
January 22,2025

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Israeli forces have killed at least eight Palestinians and injured 35 others in an attack on the occupied West Bank city of Jenin, prompting Hamas to call for full mobilization of Palestinian youths against the occupation forces.

Palestinian media reported that the regime’s forces, backed by helicopters, raided Jenin and its refugee camp on Tuesday morning following several drone strikes.

The spokesman for the Palestinian security forces, Anwar Rajab, said in a statement that Israeli forces had "opened fire on civilians and security forces, resulting in injuries to several civilians and a number of security personnel, one of whom is in critical condition".

Israel’s military also confirmed that its soldiers, police and intelligence services had begun an operation, which Benjamin Netanyahu, the prime minister, described as a "large and significant" operation to "eradicate terrorism.”

The attack on Jenin, where the regime’s forces have carried out multiple raids and large-scale incursions over the past year, comes only two days after the start of a long-awaited ceasefire between Israel and the Palestinian resistance movement Hamas.

Hamas said in a statement that people in Gaza “mourn the martyrs of Jenin who fell to the fire and bombardment of the occupation.”

The resistance group also urged Jenin’s “rebellious youth to mobilize and escalate confrontations with the Israeli army.”

Hamas said that the offensive “launched by the occupation in Jenin will fail, just like all its previous military operations against our people,” in Gaza.

The resistance group, which fought Israeli forces for 741 days in the besieged Gaza Strip, said its unprecedented operation against the occupied territories in October 2023, was “the final nail in the coffin of the collapsing Israeli regime.”

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